Front-End Cashier & Customer Service Pro

Food Lion; Wilmington (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Customer Service Associate in Wilmington, NC to deliver fast, friendly service at the front end. You will greet customers, handle cash transactions, bag groceries, and keep the checkout area neat and secure, while upholding Food Lion standards and safety policies.

The role emphasizes accurate cash handling, positive customer interactions, and teamwork with store staff to ensure smooth operations and customer satisfaction throughout shifts.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Follow procedures for refunds and error correction
• Maintain alertness and call for assistance when needed to service customers per service standards
• Wear the Food Lion uniform with apron, name badge, and neat appearance
• Retrieve shopping carts and maintain front end area neat and clean

Skills

Customer service

Effective communication

Multitasking

Education

High school diploma or equivalent

Tools

Cash register

Job description

Food Lion is seeking a Customer Service Associate in Wilmington, NC to deliver fast, friendly service at the front end. You will greet customers, handle cash transactions, bag groceries, and keep the checkout area neat and secure, while upholding Food Lion standards and safety policies.

The role emphasizes accurate cash handling, positive customer interactions, and teamwork with store staff to ensure smooth operations and customer satisfaction throughout shifts.