FRONT END/CASHIER

Kroger Family of Companies; Spring (TX); On-site; USD 1,929,000 - 2,342,000; Full time

Job summary

Kroger Family of Companies is seeking a customer service oriented cashier for the Customer Service Desk. You will process sales, handle refunds and transfers, and promote store initiatives. Open toWeekend shifts and overtime as needed.

Ideal candidates have a high school diploma or GED, at least 6 months cashier experience, and the ability to pass a drug test. You will work in a fast-paced environment ensuring accuracy and integrity at all times.

Qualifications

• High school diploma or GED required or equivalent
• Six months cashier experience for Customer Service Desk
• Must be at least 18 years old (19 in some states for tobacco)
• Ability to pass a drug test
• Ability to work in a fast-paced environment
• Ability to work weekends, various shifts and overtime as needed
• Strong task prioritization and accuracy

Responsibilities

• Assist customers and process sales at the service desk and checkstand
• Operate cash register: open/close, ring sales, tender transactions, bag merchandise
• Maintain price discrepancy logs and keep checkstand clean
• Answer phones and provide courteous service
• Promote company initiatives and follow corporate policies
• Handle Electronic Article Surveillance tag deactivation and removal as needed
• Prepare bank deposits and manage store accounting functions
• Process refunds, exchanges, money orders, bill pay, gift cards, and transfers
• Provide lottery service and related licenses where allowed
• Assist with vendor reports and maintain professional conduct in high pace environments

Skills

Customer service

Cashier experience

Attention to detail

Time management

Conflict resolution

Honesty & integrity

Education

High school diploma or GED

Tools

POS system

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service

• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes

• Complete file maintenance log for price discrepancies

• Maintain cleanliness of checkstand area to housekeeping standards

• Answer telephones

• Comply with all corporate policies

• Promote and follow Company initiatives

• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions

• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk

• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals

• Provide lottery service (except Alaska) and fish and game licenses

• Send/receive faxes

• Administer lost and found

• Run vendor reports

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience

• Six months cashier experience to work at Customer Service Desk

• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco

• Ability to pass drug test

• Ability to work in a fastpaced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Ability to organize/prioritize tasks/projects

• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure

• Related retail experience