FRONT END/CASHIER

Kroger; Newton (AL); On-site; USD 26,000 - 34,000; Part time

Job summary

Kroger in Alabama is seeking a customer-focused associate to support shoppers, process sales at the checkstand, and maintain a clean, organized checkout area. You will handle transactions, assist with refunds and gift cards, and participate in store accounting tasks as needed.

Your role requires reliability, weekend availability, and adherence to company policies while delivering friendly, helpful service to every customer.

Qualifications

• High school diploma or GED; or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Ability to pass drug test and work weekends regularly.

Responsibilities

• Assist customers and process sales at the checkout area.
• Operate cashier functions, including open/close register and handling transactions.
• Maintain checkstand area cleanliness and follow store policies.
• Answer telephones and provide courteous customer service.
• Support store accounting functions and handle price discrepancies.
• Process refunds, exchanges, money orders, gift cards, and vendor reports.
• Respond to surveillance alerts and ensure compliance with policies.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.

Skills

Customer service

Cashiering

Conflict resolution

Education

High school diploma or GED

Six months cashier experience

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience