FRONT END/CASHIER

Kroger; Spring (PA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Spring, PA is seeking a reliable Customer Service Clerk to assist customers, operate the checkstand, and maintain store standards. You will handle cash transactions and support store operations while upholding integrity and safety values.

Teamwork is essential as you may process refunds, issue money orders, and provide lottery services where allowed. Flexibility to work weekends and a fast-paced environment is required.

Qualifications

• Six months cashier experience to work at Customer Service Desk
• High school diploma or GED required
• Ability to pass drug test
• Ability to work weekends regularly and overtime as needed

Responsibilities

• Assist customers and process sales at the checkstand
• Maintain cleanliness and operate the register per policy
• Handle refunds, exchanges, money orders, gift cards, and bill payments
• Provide lottery service where applicable and issue licenses
• Answer telephones and follow corporate policies
• Respond to surveillance tag alarms and verify tag removal when needed
• Support store accounting functions and prepare deposits
• Open and close the Customer Service Desk and manage transfers

Skills

Customer service

Cash handling

Integrity

Honesty

Communication

Conflict resolution

Education

High School Diploma / GED

Tools

Cash register

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience