FRONT END/CASHIER

Dillons; Mulvane (KS); On-site; USD 18,000 - 23,000; Full time

Job summary

Dillons in Mulvane, KS is seeking a Customer Service Desk Associate to assist customers and process sales while upholding the store values of respect, honesty, integrity, diversity, inclusion and safety.

The role requires a high school diploma or GED, at least 6 months cashier experience, and availability to work weekends/ overtime as needed. You will manage register functions, refunds and various desk duties with a focus on accuracy and service.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Six months cashier experience for the Customer Service Desk.
• Must be at least 18 years old (19 where tobacco sales apply).
• Ability to pass a drug test.
• Ability to work in a fast-paced environment and on weekends.
• Ability to organize and prioritize tasks; attention to detail.
• Ability to work overtime as needed.

Responsibilities

• Deliver and encourage associates to deliver excellent customer service.
• Perform cashier functions including open/close register, ring sales, complete tender transactions, bag merchandise.
• Maintain checkstand area and housekeeping standards.
• Answer telephones and provide lottery service where allowed.
• Comply with corporate policies and promote Company initiatives.
• Verify EAS tags are deactivated or removed and respond to activations.
• Open/close the Customer Service Desk and process refunds, exchanges, money orders, bill pay, gift cards.
• Support store accounting functions and bank deposits.

Skills

Customer service

Multi-tasking

Detail oriented

Teamwork

Communication

Conflict resolution

Education

High school diploma or GED

Tools

Cash register

Point of sale

Money handling

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation