FRONT END/CASHIER

Kroger Family of Companies; Sussex (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies in Sussex, Wisconsin is seeking a Customer Service Associate to assist customers, process transactions, and uphold our core values of respect and integrity. You will operate the register, handle refunds and exchanges, and maintain the checkout area to standard.

Strong communication and accuracy are essential in a fast-paced environment. Responsibilities include answering phones, assisting with store accounting, and supporting the service desk with various customer

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age (19 in some locations if selling tobacco).
• Ability to pass a drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends, any shift, and overtime as needed.
• Ability to organize and prioritize tasks.
• Accuracy and attention to detail.

Responsibilities

• Deliver and encourage associates to deliver excellent customer service.
• Perform cashier functions, open/close register, ring sales, complete tender transactions.
• Maintain cleanliness of checkstand area to standards.
• Answer telephones and comply with corporate policies.
• Promote and follow Company initiatives.
• Verify EAS tags are deactivated/removed at point of sale.
• Respond to EAS pedestal activations as needed.
• Maintain store accounting functions.
• Prepare bank deposits of excess funds.
• Open and close the Customer Service Desk.
• Process refunds, exchanges, money orders, transfers, and bill pay.
• Provide lottery service and licenses; send/receive faxes.
• Administer lost and found; run vendor reports.
• Work cooperatively in a high-paced environment; manage conflict calmly.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed.
• Provide support with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Cash handling

Customer service

Communication

Conflict resolution

Teamwork

Education

High school diploma or GED

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service

• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes

• Complete file maintenance log for price discrepancies

• Maintain cleanliness of checkstand area to housekeeping standards

• Answer telephones

• Comply with all corporate policies

• Promote and follow Company initiatives

• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions

• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk

• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals

• Provide lottery service (except Alaska) and fish and game licenses

• Send/receive faxes

• Administer lost and found

• Run vendor reports

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience

• Six months cashier experience to work at Customer Service Desk

• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco

• Ability to pass drug test

• Ability to work in a fastpaced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Ability to organize/prioritize tasks/projects

• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure

• Related retail experience