FRONT END/CASHIER

Smith's Food and Drug; Kaysville (UT); On-site; USD 17,000 - 21,000; Full time

Job summary

Smith's Food and Drug in Utah is seeking a Customer Service Desk Associate to assist customers and process sales. The role emphasizes the company values of respect, honesty, integrity, diversity, inclusion and safety.

The candidate should have a high school diploma or GED, at least six months of cashier experience, be 18+ years old, and able to pass a drug test. Weekend work and overtime may be required to support store operations.

Qualifications

• High school diploma or GED or combination of education/experience.
• Six months cashier experience.
• Minimum age 18 (19 in Idaho; 19 in Alaska if selling tobacco).
• Ability to pass drug test and work in a fast-paced environment.
• Ability to work weekends, any shift, and overtime as needed.

Responsibilities

• Deliver excellent customer service and encourage peers to do the same.
• Perform cashier functions: open/close register, ring sales, tender transactions, bag merchandise, handle drops.
• Maintain checkstand area cleanliness and follow housekeeping standards.
• Answer phones and handle refunds, exchanges, money orders, transfers, and bill pay.
• Provide lottery service (except Alaska) and issue licenses where permitted.
• Maintain store accounting and prepare bank deposits.
• Run vendor reports and assist with price discrepancies.

Skills

Customer service

Cashier operations

Attention to detail

Time management

Weekend availability

Education

High school diploma or GED

Tools

Cash register system

POS system

Pricing & produce codes

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation