Front-End Associate

Kaizen Lab Inc.; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Kaizen Lab Inc. is hiring a Front End Associate to provide a positive shopping experience with friendly, courteous service and accurate cash handling. You will help customers, scan items, and process sales at the register in a fast-paced retail environment.

The role requires clear communication, the ability to resolve questions, and a commitment to a clean, safe checkout area. You’ll balance the cash drawer, apply discounts, process returns, and support the team to maintain smooth operations.

Qualifications

• Proven ability to handle cash accurately.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Register sales on a cash register by scanning items, itemizing and totalling purchases.
• Resolve customer issues and answer questions.
• Bag purchases when needed.
• Process return transactions.
• Enter price changes and apply discounts or coupons as necessary.
• Collect payments by cash, check, or charge; issue change when needed.
• Verify credit acceptance by checking identification and using credit authorization systems.
• Balance cash drawer by counting cash at beginning and end of shift.
• Maintain checkout operations by following policies and reporting needed changes.
• Maintain a safe and clean working environment by complying with procedures and regulations.
• Contribute to team effort by accomplishing related results as needed.

Skills

Cash handling

Customer service

Communication

Job description

The Front End Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.

Key Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service.
• Register sales on a cash register by scanning items, itemizing and totalling purchases.
• Resolve customer issues and answer questions.
• Bag purchases when needed.
• Process return transactions.
• Enter price changes and apply discounts or coupons as necessary.
• Collect payments by cash, check, or charge; issue change when needed.
• Verify credit acceptance by checking identification and using credit authorization systems.
• Balance cash drawer by counting cash at beginning and end of shift.
• Maintain checkout operations by following policies and reporting needed changes.
• Maintain a safe and clean working environment by complying with procedures and regulations.
• Contribute to team effort by accomplishing related results as needed.