Front Desk Wellness Coordinator

The Joint Corp.; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

The Joint Chiropractic in Reno is seeking a Front Desk Coordinator to deliver an exceptional patient experience while driving membership sales and clinic performance. You will greet patients, manage check-in/check-out, schedule appointments, and support operations to ensure a smooth, welcoming environment.

Ideal candidates are energetic, customer-focused, and organized, with a wellness mindset and a professional appearance.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail sales or customer service preferred.
• Availability to work evenings and weekends (Friday–Sunday).
• Professional appearance and demeanor reflecting the brand.
• Interest in wellness lifestyle and preventative care.

Responsibilities

• Greet members and patients warmly and professionally.
• Manage check-in/check-out using clinic systems (POS, Carbon).
• Maintain smooth patient flow for new and established visits.
• Answer phones, schedule appointments, and handle inquiries.
• Assist with onboarding forms and patient onboarding processes.
• Present memberships and packages; meet sales goals.
• Educate patients on chiropractic care and wellness benefits.
• Ensure clean, organized clinic operations and compliance.

Skills

Customer service

Sales-driven

Multitasking

Professional demeanor

Wellness mindset

Basic computer skills

Education

High School Diploma

Associate degree

Tools

POS systems

Carbon

Digital Blue Book

Job description

Front Desk Coordinator Joint Ventures LLC – The Joint Chiropractic

Job Summary

The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.

The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet all members and patients with a warm, professional, and engaging demeanor
• Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)
• Maintain smooth patient flow to support both new patients and established visits
• Answer phones, schedule appointments, and assist with patient inquiries
• Assist patients with completing required forms and onboarding processes
• Ensure all patient interactions reflect a high level of service and professionalism

Sales & Membership Growth

• Confidently present and sell Wellness Plans, packages, and promotions
• Educate patients on the benefits of chiropractic care and ongoing wellness
• Re-engage inactive members and support retention efforts
• Meet or exceed individual and clinic sales goals
• Accurately apply promotions and ensure compliance with company policies
• Maintain strong product and promotion knowledge at all times

Clinic Operations & Compliance

• Perform daily operational tasks including:
  • Transaction processing and account management
  • Inventory monitoring and ordering processes
  • Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)
• Ensure clinic cleanliness, organization, and readiness at all times
• Follow all company policies, procedures, and compliance standards
• Communicate patient concerns, feedback, or incidents to leadership appropriately

Team Collaboration & Culture

• Support clinic and regional goals through teamwork and accountability
• Build and maintain positive, respectful relationships with team members
• Contribute to a positive, high-energy clinic culture aligned with JV standards
• Participate in team meetings, trainings, and development opportunities
• Accept and apply constructive feedback as a tool for growth

Marketing & Community Engagement

• Support local marketing initiatives and clinic growth efforts
• Participate in community outreach and in-clinic promotions when applicable
• Assist with social media or grassroots marketing efforts as directed

Qualifications

• Strong customer service and communication skills
• Sales-driven mindset with confidence in presenting memberships and packages
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and demeanor representative of the brand
• Positive attitude with a willingness to learn and grow
• Belief in a wellness lifestyle and preventative care
• Proficiency with basic computer systems and social media platforms

Requirements & Physical Demands

• Availability to work evenings and weekends (Friday–Sunday required)
• High School Diploma or equivalent required; Associate’s degree or higher preferred
• 1–2 years of retail sales, customer service, or marketing experience preferred
• Ability to stand and/or sit for extended periods of time
• Ability to lift and carry up to 20–50 pounds as needed
• Ability to operate standard office equipment (computer, scanner, phone system)

Core Values

All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability