Front Desk Weekday Full Time

Carbon Performance; Franklin (TN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Consistent schedule

Performance bonus

Commission opportunities

Gym access

Professional development

Team environment

Job summary

Carbon Performance Gym in Franklin, TN is seeking a dedicated Member Experience Associate to welcome members, describe services, guide tours, and promote memberships. This full-time role includes cafe duties, ensuring a clean, friendly environment and top-notch customer service.

You will help guests find the best options for their fitness needs while contributing to a positive, team-focused atmosphere. Join a supportive team with a consistent schedule, opportunities for professional growth, and

Qualifications

• Experience in customer service, sales, or hospitality is preferred.
• Strong interpersonal and communication skills.
• Passion for health, fitness, and helping others.
• Good organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Familiarity with basic computer software.

Responsibilities

• Greet members and guests warmly, provide information about services, classes and facilities.
• Promote and sell gym memberships, explaining benefits and options.
• Regularly patrol the gym to maintain cleanliness and organization.
• Assist in the cafe, serving snacks and beverages and handling transactions.
• Address member inquiries and resolve issues to ensure a positive experience.

Skills

Customer service

Sales ability

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Job description

Benefits:

• Employee discount
• Consistent Schedule
• Bonus based on performance

Responsibilities:

• Member Engagement: Welcome members and guests with a friendly and approachable demeanor, providing information about our services, classes, and facilities. Conduct tours of the gym to showcase our offerings and answer any questions.
• Membership Sales: Actively promote and sell gym memberships, ensuring potential members understand the benefits of joining Carbon Performance Gym. Collaborate with prospective members to find the best membership options for their needs.
• Facility Upkeep: Perform regular rounds around the gym to ensure a clean and organized environment. Assist in maintaining the cleanliness and tidiness of the gym floor, equipment, and common areas.
• Cafe Assistance: Work shifts in the gym's cafe, serving healthy snacks, beverages, and light meals to members. Handle transactions, maintain a clean cafe area, and provide excellent customer service.
• Customer Support: Address member inquiries, concerns, and feedback in a professional and timely manner. Provide solutions to ensure members have a positive experience during their visits.

Qualifications:

• Previous experience in customer service, sales, or hospitality is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable personality.
• Passion for health, fitness, and helping others achieve their goals.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using basic computer software and systems.

Benefits:

• Competitive salary and commission opportunities.
• Access to gym facilities and classes.
• Opportunities for professional development and growth within the company.
• Positive and supportive team environment.

Looking to fill a full time position Monday-Friday 2PM-10PM