Front Desk/Warranty Coordinator

AmSan-Americas Leading Facility Maintenance Solution Provider; Decorah (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental benefits

HSA, DCA, Life and Disability

401(k) with employer match

Paid time off

Nine paid Holidays

Bereavement Leave

Employee discounts on IRP & Grizzly

Employee Referral Bonus Program

Job summary

Iowa Rotocast Plastics, in Decorah, IA, seeks a Front Desk / Warranty Coordinator to greet visitors, answer calls, and manage warranty and RMA processes from intake to resolution. You will coordinate brochure creation and shipment, maintain image/quote libraries, and ensure accurate warranty entries in Epicor.

The ideal candidate is highly organized, detail-oriented, and communicates clearly with internal teams and external customers.

Qualifications

• Interpersonal skills to interact professionally with customers, sales reps, and internal staff.
• Strong written communication, especially via email.
• Bilingual English/Spanish preferred but not required.
• Highly organized with attention to detail and ability to manage multiple tasks.

Responsibilities

• Answer incoming phone calls and direct them appropriately.
• Greet and assist visitors and vendors professionally.
• Create, maintain, and ship sales brochures to reps and clients.
• Process warranty intake, logging and reviewing claims for completeness and accuracy.
• Communicate with production, quality, and sales teams on warranty details.
• Provide timely, professional communication with clients regarding warranty claims and resolutions.
• Create and manage warranty cases from intake through resolution.
• Process RMAs and enter warranty orders into Epicor.
• Compile and distribute monthly warranty reports.
• Maintain and organize image and quote libraries for searchability.
• Prepare brochures for shipment (up to ~20 lbs).
• Perform other front desk and administrative duties.

Skills

Interpersonal skills

Written communication

Bilingual English/Spanish

Organized / detail-oriented

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Epicor ERP

Job description

Description

The Front Desk / Warranty Coordinator serves as the first point of contact for Iowa Rotocast Plastics and Grizzly Coolers by greeting visitors, answering incoming calls, and coordinating the company's warranty and Return Merchandise Authorization (RMA) process from initial claim through resolution. This role coordinates the creation, maintenance, and shipment of sales brochures for reps and clients, and maintains the company's image and quote libraries. The ideal candidate is highly organized, detail-oriented, and communicates clearly and professionally with both internal teams and external customers.

Essential Job Duties & Responsibilities

• Answer incoming phone calls and direct them to the appropriate department or individual
• Greet and welcome visitors, customers, applicants and vendors in a friendly and professional manner
• Create, maintain, and ship sales brochures to sales representatives and clients as needed
• Process product warranty intake, including logging and reviewing claims for completeness and accuracy
• Communicate internally with production, quality, and sales teams regarding warranty case details and status
• Provide clear, timely, and professional communication with clients regarding warranty claims and resolutions
• Create and manage warranty cases from intake through resolution
• Process Return Merchandise Authorizations (RMAs)
• Enter warranty orders accurately into Epicor
• Compile and distribute monthly warranty reports
• Maintain and organize the company's image library and quote library, assigning appropriate attributes/tags to each image and quote for searchability
• Box and prepare brochures and related materials for shipment (packages up to approximately 20 lbs)
• Perform other front desk and administrative duties as assigned
• Maintain a clean, organized, and professional reception area

Job Specifications

Required Knowledge, Skills & Abilities

• Exceptional interpersonal skills with the ability to interact professionally with customers, sales representatives, and internal staff
• Strong written communication skills, particularly via email
• Bilingual (English/Spanish) communication skills are preferred but not required.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
• Proficiency with Microsoft Excel and Microsoft Word required
• Proficiency with Microsoft Outlook required
• Experience with Epicor preferred; willingness and ability to learn required
• Ability to work independently and prioritize tasks in a fast-paced environment

Education & Experience

• High School Diploma or equivalent required
• Prior customer service, front desk, or administrative experience preferred

Work Schedule

• Standard schedule: 7:00-4:00PM Monday-Friday
• Overtime: Based on production demand; may include extended shifts or additional hours as needed

Iowa Rotocast Plastics offers a great work environment and leading rewards package

• Competitive performance-based wages
• Generous benefit plans: Medical, Dental, HSA, DCA, Life and Disability
• Employee Health Program
• 401(k) pension plan with employer match
• Paid time off
• Nine paid Holidays
• Bereavement Leave
• Employee events
• Employee discounts on IRP & Grizzly products
• Employee Referral Bonus Program

Iowa Rotocast Plastics is proud to be an equal-opportunity employer. We are committed to equal employment regardless of the individual's race, color, gender, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.