Front Desk & Visitor Experience Specialist

Optalis Healthcare; Troy (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Optalis Healthcare in Troy, MI is seeking a friendly Receptionist to be the first point of contact for residents, families, staff, and visitors. You will manage the front desk, answer phones, greet guests, and route inquiries efficiently.

Ideal candidates have a high school diploma, strong communication and customer service skills, and proficiency with Microsoft Office. Healthcare or office reception experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills are essential.
• Organizational and clerical abilities are important for success.
• Proficiency with Microsoft Office and phone systems is preferred.

Responsibilities

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.

Skills

Communication

Customer service

Organizational skills

Microsoft Office

Phone systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

The Receptionist serves as the first point of contact for visitors, residents, and staff, ensuring a professional and welcoming atmosphere. This role manages the front desk, answers phones, directs visitors, and provides clerical support to facility operations.

Key Responsibilities:

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.
• Strong communication and customer service skills.
• Organizational and clerical abilities.
• Proficiency with Microsoft Office and phone systems.
• Ability to handle multiple tasks in a fast-paced environment.

Required:

• High school diploma or equivalent.

Preferred:

• Experience in healthcare or office reception role.

Physical & Work Requirements

• Prolonged sitting with occasional walking and standing.
• Ability to lift 5--40 lbs and push wheelchairs as needed.

Personal Attributes:

• Professionalism
• Compassion and empathy
• Integrity

undefined

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service