Receptionist

RCA - Recovery Centers of America Management Company; Massachusetts; On-site; USD 20,000 - 29,000; Full time

Job summary

RCA - Recovery Centers of America Management Company seeks a friendly receptionist to deliver welcoming, efficient customer service and create a warm atmosphere for guests and residents. You will answer calls, greet visitors, handle mail and clerical tasks, assist with supplies and maintenance requests, and maintain HIPAA confidentiality in a professional setting.

The role requires strong communication, multi-tasking, and a commitment to positive, respectful service aligned with the facility's

Qualifications

• High School Diploma and strong customer service experience.
• Ability to work with the public and maintain confidentiality.
• Proficiency with Microsoft Office and phone/switchboard systems.
• Excellent writing and communication skills; able to multi-task.
• Professional appearance and integrity in handling sensitive information (HIPAA).

Responsibilities

• Answer incoming phone calls and direct to the appropriate person.
• Greet guests and residents with warmth and professionalism.
• Assist with mail handling, filing, and clerical tasks.
• Order supplies and manage maintenance requests for the facility.
• Maintain confidentiality and uphold standards of the organization.

Skills

Customer service

Communication

Multi-tasking

Confidentiality

Professionalism

Listening

Clerical skills

HIPAA compliance

Education

High School Diploma

Tools

Switchboard

Microsoft Office

Job description

As a receptionist, you will deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests and residents with the key aim of retaining and attracting new customers.

Specific Responsibilities:

• Answering incoming phone calls to facility
• Directs calls to the appropriate individual
• Greets guests, new clients, and residents with warmth and passion
• Assists in handling of incoming and outgoing mail
• Filing
• Ordering supplies
• Handling all maintenance orders for the facility

Minimum Qualifications:

• High School Diploma
• Prior experience working with the public required
• Knowledge of Microsoft Office
• Knowledge of switch board operation
• Clerical and customer service skills
• Excellent writing and communication skills
• Ability to multi-task
• Adhere to strict confidentiality with focus on sensitive material, HIPAA
• Listening, understanding, responding: Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.
• Customer Service: Interacts with fellow co-workers, all employees in the facility, physicians, visitors, and all other customers in a manner that encourages harmonious working relationships, enhances the image and reputation of the facility and promotes positive customer relations.
• Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services. Has a commitment to professional and personal growth through development of skills and knowledge, as well as improvement in the facility's performance.
• Integrity: Uphold personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs and abilities of individuals.
• Personal Effectiveness/Credibility: Ability to promise and deliver results, build effective relationships and establish a reliable track record.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

#CORP

Work Shift

2nd

Shift Hours

5pm-9pm

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$18.00 - $18.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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