Front Desk & Visitor Concierge — Welcoming, Secure & Caring

JWCH Institute, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 49,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid holidays

401(k) plan

Mileage reimbursement

Short- and long-term disability

Life insurance & AD&D

Vaccination encouragement

Job summary

JWCH Institute, Inc is seeking a Front Desk Receptionist in Los Angeles, CA. The role supports the MLK Recuperative Care Facility with front desk operations, visitor screening, and confidential handling of information.

The position emphasizes courteous service and professional communication in a busy public setting. Responsibilities include directing visitors, logging information, managing calls, and maintaining safety protocols.

Qualifications

• Minimum high school diploma or equivalency (GED).
• Minimum 2 years experience in reception or monitoring of visitors in a public location.
• Must possess a caring and compassionate demeanor.
• Proficiency in working with diverse backgrounds among clients, patients, and staff.
• Strong communication skills (written & verbal).
• Working knowledge of Microsoft Suites (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Oversee the front lobby desk and ensure a welcoming environment for visitors.
• Screen and direct visitors to appropriate destinations within the facility.
• Handle incoming calls and take accurate messages when needed.
• Maintain confidentiality of patient information and follow privacy policies.
• Monitor security and safety procedures and log relevant reports.
• Participate in meetings and training, and perform clerical tasks as assigned.

Skills

Communication skills

Microsoft Office

Customer service

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

JWCH Institute, Inc is seeking a Front Desk Receptionist in Los Angeles, CA. The role supports the MLK Recuperative Care Facility with front desk operations, visitor screening, and confidential handling of information.

The position emphasizes courteous service and professional communication in a busy public setting. Responsibilities include directing visitors, logging information, managing calls, and maintaining safety protocols.