Front Desk/Technician

iCare Health Solutions, a VSP Vision™ company; Boynton Beach (FL); On-site; USD 21,000 - 22,000; Part time

Job summary

VSP Vision is seeking a Part-time Front Desk/Technician Support associate for our Boynton Beach store. You will greet patients, verify insurance, manage check-in, and support doctors and the Office Manager to maintain smooth patient flow.

The role requires strong customer service, solid communication, and the ability to work in a fast-paced team. Bilingual English/Spanish is a plus; prior experience in optical retail or healthcare helps.

Qualifications

• One to two years of experience in retail, customer service, optical retail store, or related experience.
• Intermediate computer skills and knowledge
• Strong communication skills to work with a diverse client group
• Enjoys working as part of a team to support legendary patient care
• Enjoys working in a fast-paced environment
• Strong organizational skills
• Effective verbal and written communication skills
• Demonstrated ability to learn, support change management, and assimilate new information quickly
• Ability to use independent judgment/discretion for problem-solving and discern when an escalation is necessary to the Office Manager

Responsibilities

• Front Desk: Verify insurance prior to doctor encounter and ensure proper scanning.
• Greet patients professionally and provide exceptional customer service for a positive experience.
• Answer phones promptly and courteously.
• Explain exam pricing and process when asked.
• Check-in and pretest patients efficiently and accurately.
• Collect necessary information from patients from a front desk/technician perspective.
• Serve as a center of excellence for staff with focus on customer care.
• Handle tasks like adjusting or fitting eyewear carefully and correctly.
• Collect copays and process payments per SOPs.
• dispense eyewear and contacts accurately.
• Order contacts as needed.

Skills

Customer service

Communication

Teamwork

Bilingual English/Spanish

Tools

Computer skills

Job description

Description

Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall.

Job Type

Part-time

Description

Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall.

Essential Functions

Front Desk

• Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit


• Responsible for professionally greeting patients and extending exceptional customer service for a positive client/patient experience


• Answering the phones properly and in a timely manner


• Explaining the process and exam pricing in a transparent way (when asked)


• Checking in and pretesting patients in an efficient and accurate manner


• Taking all necessary information from patients from a front desk/ technician perspective


• Serves as a center of excellence for others with focus


• Handles tasks, such as adjusting or fitting eyewear carefully and correctly


• Responsible for collecting copays; handles payments in accordance with standard operating procedures


• Responsible for properly and accurately dispensing eyewear and contacts


• Responsible for ordering contacts

Technician

• Assist with patient care and conduct pre-tests for eye examinations


• Gather medical history information from patients


• Explain the testing process to patients, preparing them, and administering tests on visual capabilities


• Keep records, inventory, and notes during examinations


• Maintain and clean examination equipment


• Assist in answering the phone and scheduling appointments, when needed


• Assist with dispensing and performing minor adjustments on eyewear, when needed


• I&R-showing patients how to wear contacts and proper hygiene

Takes personal ownership to achieve personal and store results

Other duties as assigned

Requirements

Job Specifications

One to two years of experience working in retail, customer service, optical retail store, or related experience

Intermediate computer skills and knowledge

Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds

Enjoys working as part of a team to support legendary patient care

Enjoys working in a fast-paced environment

Strong organizational skills

Effective verbal and written communication skills

Demonstrated ability to learn, support change management, and assimilate new information quickly

Ability to use independent judgment/discretion for problem-solving and discern when an escalation is necessary on more complex issues or situations to the Office Manager

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

• Bilingual (English / Spanish)


• Experience or understanding of the healthcare industry or terminology


• Previous front desk or technician experience

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary Description

$15 - $16.75