Front Desk Team Member - GOLD'S GYM - Pflugerville

goldsgymexternal; Pflugerville (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

goldsgymexternal is seeking a Front Desk Team Member in Pflugerville, TX. You will warmly greet members, verify check-ins, and direct inquiries while supporting gym operations and member services.

This role includes handling phone calls, processing memberships, and assisting with retail sales to ensure a welcoming and efficient guest experience.

Qualifications

• Greet members and guests warmly at the front desk to start a positive visit.
• Manage check-in using proper procedures and monitor for delinquent accounts.
• Answer phone calls professionally and route inquiries to management when needed.
• Assist with membership sales and signups, including capturing member data.

Responsibilities

• Greet members and guests promptly to create a friendly entry experience.
• Provide security and control to front door and retail area.
• Check-in members and register guests with proper procedures.
• Assist with membership sales and kiosk signups.
• Schedule complimentary personal training sessions for new members.
• Handle member account changes (payments, freezes, cancellations).
• Assist with receiving retail orders and maintaining inventory.
• Direct guests to the appropriate personal trainer when needed.
• Attend staff meetings and maintain front desk area per company standards.

Skills

Guest greeting

Check-in procedures

Phone handling

Retail sales

Member services

Incident reporting

Tools

POS system

Registration software

Member management system

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.