Front Desk Team Member - GOLD'S GYM - Highland

goldsgymexternal; Austin (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, control access, and handle a variety of front desk and administrative tasks. You will check members in, assist with inquiries, process sales, and guide guests to trainers and classes.

This role requires a friendly demeanor, professional communication, and reliable attendance. As the first point of contact, you will contribute to a welcoming atmosphere and a memorable guest experience while supporting gym

Responsibilities

• Greet members and guests warmly to create a friendly entrance and exit.
• Control access at the front door and retail area to ensure safety and flow.
• Check members in using proper procedures.
• Monitor check-ins and notify management of delinquent accounts.
• Register guests into the gym with correct procedures.
• Direct guests and appointments to the appropriate trainer promptly.
• Answer calls professionally and relay messages with required details.
• Respond to member requests, inquiries, and concerns promptly.
• Maintain a neat appearance and wear proper uniform with nametag.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales and keep inventory stocked.
• Attend staff meetings as directed.
• Maintain front desk area according to company standards.
• Log maintenance concerns and report safety issues.
• Notify management of incidents requiring reports.
• Work scheduled shifts and adhere to attendance policies.
• Assist with membership sales and sign-ups, including kiosk or computer.
• Handle member account changes and related forms.
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.