Front Desk Team Member - GOLD'S GYM - Pflugerville

Gold's Gym; Pflugerville (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Gold's Gym Pflugerville is seeking a Front Desk Team Member to warmly welcome members and guests, check them in, answer questions, and coordinate with staff to ensure smooth gym operations. This role provides an onboarding experience, handles phone inquiries, processes registrations and retail sales, and helps maintain a clean, safe, and organized reception area.

You will assist with member account changes, scheduling, and occasional light cleaning as part of a collaborative team focused on

Responsibilities

• Greet members and guests warmly and check them in using proper procedures.
• Provide security and control at the front door and retail area.
• Handle guest inquiries and direct to appropriate staff.
• Answer phone calls professionally and relay messages to management.
• Assist with membership sales at kiosk or computer terminals.
• Assist with registering members for classes via app.
• Distribute keys, towels, and materials as needed.
• Log maintenance concerns and report safety issues to management.
• Attend staff meetings and maintain a neat front desk appearance.
• Support with light cleaning and restocking as directed.

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.