Front Desk Team Member - GOLD'S GYM - South Central

goldsgymexternal; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and handle membership inquiries and sales. This role supports gym operations, answers questions about policies, and assists with class registrations and retail tasks.

The position emphasizes creating a welcoming atmosphere and ensuring smooth front desk operations during shifts. The ideal candidate will provide excellent customer service, maintain a neat reception area, handle routine

Qualifications

• Experience in customer service or front desk preferred.
• Able to greet members and guests politely and handle inquiries.
• Strong communication and problem-solving abilities required.

Responsibilities

• Greet members and guests warmly to create a friendly entrance and exit experience.
• Check in members using proper procedures and monitor for delinquent accounts.
• Register guests and direct them to appropriate trainers or staff.
• Answer phone calls professionally and take messages with caller details.
• Assist with memberships, including kiosk or computer sign-ups and scheduling.
• Maintain front desk area, log maintenance concerns, and report safety issues.

Skills

Customer service

Check-in systems

Membership sales

Tools

POS system

Registration software

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.