Front Desk Team Member - GOLD'S GYM - Slaughter

goldsgymexternal; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Gold's Gym Austin seeks a Front Desk Team Member to warmly greet members, guests, and staff, managing front door security and registration processes. You will assist with member inquiries, help with memberships, and coordinate with trainers and management to ensure a welcoming, efficient gym experience.

You will be the first point of contact, uphold professional appearance, manage check-ins, answer calls, and support daily front desk duties and safety reporting as directed by management.

Qualifications

• Provide friendly, proactive service to members and guests.
• Handle check-ins and registration accurately and efficiently.
• Answer phone calls professionally and relay messages when needed.
• Maintain a neat, professional front desk appearance and uniform.
• Assist with membership sales and sign-ups as directed.

Responsibilities

• Greet members and guests promptly to create a welcoming entrance and departure.
• Control access to front door and retail area for security and safety.
• Check in members using proper procedures and monitor delinquent accounts.
• Register guests and direct them to appropriate staff or trainers.
• Answer calls, take messages including caller name and question, follow up with management.

Skills

Customer service

Guest greeting

Phone etiquette

Problem solving

Teamwork

Tools

POS system

Registration software

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.