Front Desk Team Member

goldsgymexternal; Goliad, San Antonio (TX, TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, direct them as they enter, and process check-ins. You will handle front-desk operations, answer calls, and assist with memberships, scheduling, and retail transactions to ensure a smooth guest experience.

You will be the first point of contact, maintaining a welcoming atmosphere, providing information on gym policies, and coordinating with trainers and management as needed to resolve inquiries and incidents.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Organized, friendly, and fitness‑minded.
• Good verbal and written communication.
• Understanding of basic cash handling procedures.

Responsibilities

• Greet members and guests warmly to create a positive entrance and exit.
• Control access to the front door and retail area.
• Check members in using proper procedures.
• Monitor check-ins and flag delinquent accounts.
• Register guests and direct them to the appropriate trainer.
• Answer calls professionally and relay messages to management.
• Respond to member requests and concerns promptly.
• Maintain a neat appearance and wear proper uniform with nametag.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales and help maintain inventory.
• Attend staff meetings and log maintenance concerns.
• Follow safety procedures and report incidents to management.
• Assist with membership sales and signups, barcode assignment, and scheduling sessions.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High school diploma or equivalent

Tools

POS

CRM systems

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
Notify management of any gym or member incidents that require incident reports. Work when scheduled and adhere to company attendance policies. Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs. Assist in membership sales (kiosk or computer) and signing up members. Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions. Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements). Assist with receiving orders and checking in retail and concession products. Assist members with registering and checking in for classes via app.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills are required.
• Organized, structured, and friendly coupled with a passion for fitness.
• Requires good communication skills, both verbal and written.
• Understanding of basic cash processing procedures.
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club. Ability to multi-task. Must be able to work a flexible work schedule to include holidays and weekends. Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time. Comply with all Gold's Gym policies and procedures.