Front Desk Team Member - Front Desk

goldsgymexternal; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Golds Gym in San Antonio seeks a Front Desk Team Member to warmly greet members, guests, and staff as they enter the gym and to oversee front door access and the front desk operations. You will assist with member inquiries, provide information on gym policies, and perform various administrative duties as directed by the Gym General Manager.

The role includes checking members in, processing registrations, handling retail sales, and helping with membership sign-ups and class registrations.

Qualifications

• Customer-focused front desk experience or similar role preferred.
• Able to greet members and guests warmly and professionally.
• Ability to handle inquiries and maintain a professional demeanor.

Responsibilities

• Greet members and guests promptly to create a friendly entry and exit.
• Control access to front door and retail area.
• Check members in using proper procedures and registration processes.
• Assist with member questions about gym operations and policies.
• Process retail and concession transactions and maintain inventory.
• Direct guests to trainers and classes and support phone inquiries.
• Attend staff meetings and maintain neat front desk appearance.
• Log maintenance and safety concerns and report incidents.
• Support membership sign-ups and basic account changes.

Skills

Guest service

Communication

Check-in systems

Retail operations

Tools

Check-in system

POS

Gym app

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.