Sales Coordinator - ROOST Detroit

Method Co.; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

ROOST Detroit is seeking a highly organized Sales Coordinator to support the sales team in driving revenue growth and delivering exceptional guest experiences. This role provides administrative and operational support to the Director of Sales and Sales Managers, handling lead management, proposals, group bookings, client communications, reporting, and system administration.

The ideal candidate thrives in a fast-paced hospitality environment, is detail-oriented, proactive, and capable of managing

Qualifications

• Minimum 1 year of sales, administrative, coordinator, or hospitality experience.
• College degree preferred.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple priorities and work independently.
• Professional, outgoing, guest-focused demeanor.
• Self-motivated in a fast-paced environment.
• Flexible to work weekends and holidays as needed.

Responsibilities

• Provide day-to-day administrative support to the Director of Sales and Sales Managers.
• Answer calls and respond to sales inquiries, guest questions, and reservation requests.
• Process leads and maintain records in sales systems.
• Prepare proposals, contracts, presentations, reports, resumes, and turnover docs.
• Schedule appointments, site visits, and client meetings.
• Assist with group billing inquiries, commissions, and sales data.
• Communicate with clients via phone, email, and in person.
• Support group business with room blocks and cutoff reminders.
• Maintain and organize sales files and booking documentation.
• Distribute CVB RFPs per procedures.
• Assist with marketing materials and collateral.
• Participate in sales meetings and departmental initiatives.
• Provide additional admin and operational support as needed.

Skills

Sales experience

Administrative experience

Hospitality experience

Communication skills

Organizational skills

Time management

MS Office

MS Word

MS Excel

PowerPoint

Attention to detail

Customer service

Independence

Flexibility to work weekends/holidays

Education

College degree preferred

Job description

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About Anthology Events

Anthology is Method Co.’s dedicated events brand, created to deliver beautifully orchestrated gatherings rooted in design, hospitality, and seamless execution. Located within Detroit’s iconic and meticulously restored Book Tower, Anthology offers a collection of refined event spaces that blend historic architecture with contemporary elegance.

Explore the concept: https://www.anthologyevents.com

Anthology was designed for moments that matter—weddings, celebrations, corporate functions, cultural events, and everything in between. Each space reflects the building’s storied past while embracing a modern, elevated aesthetic, creating an atmosphere that feels both timeless and distinctly Detroit.

Position Overview

ROOST Detroit is seeking a highly organized and service-oriented Sales Coordinator to support the sales team in driving revenue growth and delivering exceptional guest experiences. This role will provide administrative and operational support to the Director of Sales and Sales Managers, assisting with lead management, proposal preparation, group bookings, client communication, reporting, and sales system administration.

The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced hospitality environment. This position plays a critical role in ensuring the sales team can focus on revenue-generating activities while maintaining exceptional service standards for prospective and existing clients.

Key Responsibilities

• Sales & Administrative Support


• Provide day-to-day administrative support to the Director of Sales and Sales Managers.


• Answer incoming calls and respond to sales inquiries, guest questions, and reservation requests.


• Process incoming leads and maintain accurate records within sales systems.


• Prepare proposals, contracts, presentations, reports, resumes, turnover documents, and correspondence.


• Schedule appointments, site visits, and client meetings for the sales team.


• Assist with research related to group billing inquiries, commissions, sales system data, and account management.


• Client & Group Coordination


• Communicate with prospective and existing clients via phone, email, and in person.


• Support group business by managing room blocks, entering rooming lists, monitoring pickup reports, and providing cutoff date reminders.


• Process reservation changes and maintain accurate group booking information.


• Assist with the creation and maintenance of group master accounts.


• Ensure timely and professional follow-up with clients throughout the booking lifecycle.


• Sales System & Reporting Management


• Maintain organized and accurate sales files and booking documentation.


• Upload and manage signed agreements and group booking records within the sales system.


• Assist with generating reports and gathering data to support sales initiatives.


• Distribute Convention & Visitors Bureau (CVB) RFPs in accordance with company procedures.


• Marketing & Department Support


• Maintain inventory of sales collateral, marketing materials, and promotional assets.


• Assist with the preparation and distribution of branded sales and marketing materials.


• Participate in sales meetings and departmental initiatives.


• Provide additional administrative and operational support as needed.


• Additional Responsibilities


• Support the overall success of the property by assisting with projects and initiatives as assigned.


• Perform other duties as required to meet business needs.

Qualifications

• Minimum 1 year of sales, administrative, coordinator, or hospitality experience required.


• Previous hotel, restaurant, or hospitality experience strongly preferred.


• College degree preferred.


• Excellent verbal and written communication skills.


• Strong organizational, analytical, and time management abilities.


• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.


• Ability to manage multiple priorities and work independently.


• Strong attention to detail and follow-through.


• Professional, outgoing, and guest-focused demeanor.


• Self-motivated with the ability to thrive in a fast-paced environment.


• Must be flexible to work weekends and holidays as business needs require.

What We’re Looking For

• A passion for hospitality and delivering exceptional service.


• Strong interpersonal and relationship-building skills.


• A collaborative team player with a positive attitude.


• A proactive problem solver who takes ownership and initiative.


• Someone who is excited to contribute to the continued growth and success of ROOST Detroit.

Working Conditions/Environment

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.


• Agility in executing fast-paced movements to navigate different areas of the property efficiently.


• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.


• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.