Front Desk Supervisor - Pier House Resort & Spa, Key West

Remington Hospitality; Key West (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor for their Pier House Resort & Spa in Key West. The role involves managing front office staff, ensuring guest satisfaction, and coordinating with various departments. Ideal candidates will have strong communication skills and experience with front desk operations.

Qualifications

• Mid-Senior level position requiring management of front office staff.
• Understanding of front office roles and duties.

Responsibilities

• Ensure proper staffing levels and manage front desk operations.
• Greet guests and assist with check-in and check-out processes.
• Coordinate with housekeeping and engineering for guest requests.

Skills

Staff Management

Guest Communication

MICROS System

Job description

Front Desk Supervisor - Pier House Resort & Spa, Key West

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Job Details

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Have a complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and less frequent tasks.
• Check AM and PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs. Process guest requests efficiently to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally check them in and out, answer questions, and assist with guest needs.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

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