Front Desk Supervisor - Pier House Resort & Spa, Key West

Remington Hotels; Key West (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to ensure exceptional guest experiences. In this dynamic role, you will oversee front office staffing, manage daily operations using the MICROS system, and communicate effectively with various departments. If you thrive in a fast-paced environment and enjoy working as part of a team, this is the perfect opportunity to make a significant impact on guest satisfaction. Join us in creating memorable experiences for our guests while developing your career in the vibrant hospitality sector.

Qualifications

• Ability to work calmly with high demand and upset guests.
• High work ethic and self-initiative.

Responsibilities

• Ensure proper staffing levels and manage front office associates.
• Greet and assist guests with check-in and check-out.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Tools

MICROS System

Job description

Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Qualifications

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!