Spa Supervisor - Pier House Resort & Spa, Key West, FL.

Remington Hotels; Key West (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Spa Supervisor to oversee all administrative functions of the spa. This role involves managing spa appointments, maintaining inventory, and ensuring guest satisfaction through exceptional service. The ideal candidate will have strong leadership skills and experience in spa operations, contributing to a welcoming environment for guests. Join a dynamic team dedicated to providing top-notch health and fitness services, and make a positive impact on the guest experience in a beautiful location.

Qualifications

• Experience in spa management or a related field is preferred.
• Strong communication skills and ability to resolve guest issues.

Responsibilities

• Supervise spa personnel to ensure quality services.
• Handle administrative tasks including billing and inventory.

Skills

Spa Software Management

Inventory Management

Customer Service

Staff Scheduling

Billing and Sales

Education

High School Diploma

Certification in Spa Management

Tools

Spa Software

Job description

Description

Handle all administrative functions of the spa, including use of spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.

Be the initial and complete source of information regarding what is available at the spa and all procedures to ensure guest comfort (i.e., treatments, equipment, products, and retail items).

Monitor spa appointments and ensure proper staffing to maintain order and efficiency.

Ensure the facility is prepared for proper opening and closing each day.

Assist with billing for all spa services and retail sales, including preparing receipts.

Resolve guest/resident problems and issues following proper conduct standards.

Assist with inventories and cost control.

Issue locker keys and print guest itineraries as necessary.

Assist in monitoring and evaluating spa reception employees.

Train spa employees as necessary.

Qualifications

The Spa Supervisor is responsible for supervising all spa personnel to ensure quality health and fitness services to members and guests. He/she is also responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.