Front Desk Supervisor- Palm Springs

TMC Group LLC; Palm Springs (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

TMC Group LLC in Palm Springs, CA is seeking a Front Desk Supervisor to lead daily front desk operations and deliver a seamless guest experience. You will supervise frontline agents, handle check-ins/outs, and coordinate with Housekeeping, Engineering, and leadership to ensure smooth communication and timely resolutions.

The role requires prior hospitality front desk experience and some supervisory experience, with strong attention to detail and proficiency in PMS/POS systems.

Qualifications

• Hospitality front desk experience required.
• Supervisory or team-lead experience preferred.
• Ability to multitask in a fast-paced environment and stay calm under pressure.
• Familiarity with PMS/POS systems preferred.
• Excellent attention to detail and follow-through.
• Local area knowledge a plus.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Maintain positive guest relations; provide concierge-style recommendations.
• Coordinate with Housekeeping, Engineering and other departments for guest needs.
• Review arrivals, notes, alerts and special requests daily; update notes accordingly.
• Assist with fraud prevention and payment handling procedures as needed.

Skills

Front desk experience

Supervisory experience

Multitasking

PMS familiarity

Job description

Front Desk Supervisor- Palm Springs

TMC Group LLC Palm Springs, California, United States

About this position

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.

Primary Responsibility:

The Front Desk Supervisor oversees daily front desk operations to ensure a seamless, thoughtful guest experience. In addition to performing all Front Desk Agent duties, this role provides leadership, training, and operational oversight of the team. The Front Desk Supervisor supports guest arrivals and departures, resolves escalations, manages room assignments, coordinates with other departments, and maintains accurate PMS and reporting records. This role partners closely with Housekeeping, Engineering, and leadership to ensure efficient communication, timely resolution of guest needs, and operational alignment across the property.

Key Responsibilities

Guest Experience

• Welcome guests and manage check-in / check-out processes
• Maintain positive guest relations at all times
• Provide local recommendations and assist with concierge-style requests (dining, directions, experiences)
• Recognize special occasions and support the coordination of amenities or gestures
• Respond immediately to maintenance or housekeeping concerns; coordinate with Engineering, vendors, and Housekeeping as needed
• Handle guest concerns professionally; elevate as appropriate and ensure follow-up

Front Desk Operations

• Assign rooms 7 days in advance; perform upgrades to maximize occupancy
• Review arrivals; confirm notes, alerts, special requests, and action items daily
• Check Action Reports to ensure proper task management
• Process upgrades, extensions, early check-ins, late check-outs; apply fees when appropriate
• Review departing guests; finalize folios, settle outstanding balances, and apply credits
• Complete daily house balance and finalize checkouts accurately
• Spot-check guest notes and actions for accuracy and completion
• Coordinate with Housekeeping on back-to-back (B2B) bookings and room moves
• Manage Lost & Found inquiries
• Maintain compliance with payment, discount, credit, and cash-handling procedures
• Assist with documentation for chargebacks or disputed payments

Communication & Coordination

• Provide daily handovers and escalation logs to GM / leadership
• Ensure open requests and escalations are followed up before shift end
• Relay guest escalations and feedback to Central Service Team as appropriate
• Identify group arrivals and in-house groups; audit notes and billing per group agreement
• Collaborate with Housekeeping and Maintenance supervisors to support operational alignment
• Communicate effectively across departments to maintain consistency and service delivery

Team Support & Training

• Provide training, coaching, and guidance to new and existing Front Desk Agents
• Support GM in creating and approving front desk schedules
• Uphold a positive and collaborative team culture
• Promote ongoing staff development, product knowledge, and service standards

F&B & Retail

• Support onsite F&B when needed during downtime
• Sell retail using POS and stock. Assist with retail inventory.
• Execute amenity deliveries, confirming room readiness prior to delivery

Reporting & Administrative

• Run shift reports, including Room Status and Credit Reports
• Support monthly inventory counts as needed
• Maintain accurate PMS records and internal communication tools
• Inventory management for pantry, guest items, and room-request items
• Create and maintain daily documentation for task completion and escalation notes

General Skills/Qualifications

• Prior hospitality + front desk experience required
• Previous supervisory or team-lead experience preferred
• Ability to multitask in a fast-paced environment and remain calm under pressure
• Familiarity with PMS / POS systems preferred
• Excellent attention to detail and follow-through
• Local area knowledge a plus