Front Desk Supervisor — Lead Guest Experiences

Davidson Hospitality Group; Reston (VA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Davidson Hospitality Group is seeking a Front Desk Supervisor for JW Marriott Reston Station. You will lead the front desk team, ensuring smooth operations and delivering exceptional guest service in a luxury hotel environment.

This role requires cash handling experience, a High School Diploma, and strong communication skills. Become part of a dynamic team focused on excellence and guest satisfaction.

Qualifications

• Cash handling experience required.
• Excellent communication skills with guests and team members.
• Read, write and speak English fluently.
• Six months front desk experience required.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Communication

English fluency

Front desk experience

Education

High School Diploma

Job description

Davidson Hospitality Group is seeking a Front Desk Supervisor for JW Marriott Reston Station. You will lead the front desk team, ensuring smooth operations and delivering exceptional guest service in a luxury hotel environment.

This role requires cash handling experience, a High School Diploma, and strong communication skills. Become part of a dynamic team focused on excellence and guest satisfaction.