Front Desk Manager

Homewood-Suites-Colorado-Springs; Colorado Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Leadership development programs

Hotel discount programs

Job summary

Homewood Suites Colorado Springs is seeking an experienced Front Desk Manager to lead the desk team, uphold brand standards, and deliver exceptional guest experiences. This hands-on role partners with the General Manager to train associates, manage schedules, address guest concerns, and drive performance across front office and related departments.

You will influence daily operations, maintain strong service culture, and ensure smooth budget and revenue management while creating a welcoming

Qualifications

• Hands-on hospitality professional with leadership experience.
• Proven ability to train and develop associates.
• Experience in hotel operations and revenue-related tasks.

Responsibilities

• Assists in training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate's work.
• Conducts staff meetings and ensures SOPs are followed.
• Counsels associates and manages Manager on Duty shifts.
• Assists in revenue management efforts to meet occupancy & ADR goals.
• Addresses guest concerns, resolves issues promptly, and maintains service standards.
• Supports budget development and oversees hotel operations for revenue growth.
• Maintains key control programs and motivates team through leadership.

Skills

Leadership

Guest service

Training & development

Operational supervision

Job description

SUMMARY:

We are seeking an experienced and energetic Front Desk Manager to help lead the team at Homewood Suites. The ideal candidate is a hands-on hospitality professional who is passionate about delivering exceptional guest experiences, developing associates, and supporting successful hotel operations. This position works closely with the General Manager to drive performance, maintain brand standards, and create a welcoming environment where guests and associates feel at home.

Benefits:

• Competitive hourly pay

• Leadership development programs

• Hotel discount programs

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate's work.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Assists General Manager with counseling associates.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
• Ensures a viable key control program is in place.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Assists supervisors in understanding associate's needs and expectations and how to communicate with and motivate associates.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Networks during breakfast (and/or Wednesday evening social event, when applicable) hours to assist in uncovering new and repeat business needs.