Front Desk Supervisor - InterContinental Indianapolis

IHG Hotels & Resorts; Indianapolis (IN); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Uniform provided

Room discounts

Career training

Benefits package

Job summary

IHG Hotels & Resorts' InterContinental Indianapolis is seeking a Front Office Supervisor to lead the Guest Services team in delivering elevated service at Monument Circle. You will oversee check-ins/outs, guest interactions and uphold brand standards in a luxury, high-volume setting.

The role requires at least 2 years in Guest Services/Front Office, supervisory experience, and a high school diploma (bachelor's preferred).

Qualifications

• High school education, GED, or equivalent experience required. A bachelor’s degree is highly preferred.
• Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.

Responsibilities

• Supervise the operations of Guest Services.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Guest Services.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

Skills

Guest Services

Front Office

Supervisory experience

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Front Office Supervisor

About IHG And The InterContinental Indianapolis

The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues…

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference: Empower

• Thoughtful
• Cultured
• Remarkable

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

About This Position

This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.

A little taste of your day-to-day

• Supervise the operations of Guest Services.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Guest Services.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

What We Need From You

• High school education, GED, or equivalent experience required. A bachelor’s degree is highly preferred.
• Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $21.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington, please read about applicable benefits.