Front Desk Agent PT - Hilton Westshore

Bardessono; Tampa (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

Hilton Tampa Airport Westshore is seeking a friendly Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations. You will post charges, know the front office system, handle cash, and manage room blocks and special requests.

This role requires teamwork, reliability, and excellent communication to ensure a great guest experience. Part-time position with flexible schedules including nights, weekends, and holidays.

Qualifications

• Experience in hospitality and guest services.
• Ability to use the front desk system and handle payments.
• Strong communication and teamwork skills.
• Availability to work a part-time schedule.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and block reservations as needed.
• Post charges accurately and manage cash handling.
• Know the front office computer system and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, cancellation and relocation procedures.

Skills

Customer service

Communication

Teamwork

Cash handling

Tools

Front Office System

Job description

Whether you're traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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