Front Desk Supervisor - Guest Services Lead (Hotel)

Expotel Hospitality; Baton Rouge, Northern (LA, KY); Hybrid; USD 45,000 - 59,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Life Insurance

Short-term and Long-term disability

Team Member Assistance Plan

Discounted Rooms Programs

Paid Holidays

Paid Vacation & Sick Time

401(k) Retirement Savings Plan

Job summary

Watermark BR is seeking a full-time Front Desk (Guest Services) Supervisor in Baton Rouge, LA, to support the Guest Services Manager and drive guest satisfaction while maximizing occupancy. The role requires 2–3 years of hotel experience, a high school diploma, and a valid driver's license, with college coursework helpful.

Join a historic, Marriott Autograph Collection property and lead daily guest interactions, VIP requests, and front desk operations in a collaborative team environment that

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of progressive hotel or related experience.
• College coursework in related field is helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license.

Responsibilities

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in-house groups.

Skills

Excellent guest service

Communication

Team leadership

Education

High School Diploma or equivalent

Job description

Watermark BR is seeking a full-time Front Desk (Guest Services) Supervisor in Baton Rouge, LA, to support the Guest Services Manager and drive guest satisfaction while maximizing occupancy. The role requires 2–3 years of hotel experience, a high school diploma, and a valid driver's license, with college coursework helpful.

Join a historic, Marriott Autograph Collection property and lead daily guest interactions, VIP requests, and front desk operations in a collaborative team environment that