Front Desk Supervisor, Grouse Mountain Lodge

Pursuit Attractions and Hospitality, Inc.; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Join an inclusive global team and make

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Access subsidized mental health and 웰빙

Equal Employment Opportunities

Job summary

Pursuit Attractions and Hospitality, Inc. seeks a Front Desk Supervisor to lead Front Desk operations on assigned shifts and drive an exceptional guest experience. You will supervise staff, manage scheduling, resolve guest concerns, and coordinate with Housekeeping and Maintenance to ensure seamless service.

The role emphasizes hands‑on leadership, maintaining service standards, and supporting the Front Office team in a fast‑paced hospitality setting. Prior supervisory experience is preferred.

Qualifications

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict‑resolution skills.
• Ability to lead by example and motivate a team in a fast‑paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Skills

Front Desk experience

Supervisory experience

Guest service

Communication

Organization

Conflict resolution

Tools

PMS software

Microsoft Office

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This is a full-time, year-round position beginning August 2026. Starting wage for this role is $22.00/hour. Staff accommodation not available, candidates are required to secure their own accommodation.

The Front Desk Supervisor leads Front Desk operations during assigned shifts, supports team members, and ensures an exceptional guest experience. This hands‑on leadership role is responsible for maintaining service standards, resolving guest concerns, and assisting with the efficient operation of the Front Office team.

Roles & Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Required Skills & Qualifications

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict‑resolution skills.
• Ability to lead by example and motivate a team in a fast‑paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

Pursuit PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources
• Equal Employment Opportunities

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Pursuit fulfills the dreams of friends, families, and travelers through its one‑of‑a‑kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.