Front Desk Supervisor, Grouse Mountain Lodge

Pursuit; Lodge Grass (MT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Join Pursuit team and perks

Access to Pursuit attractions

Employee discounts on stays, dining, &

Job summary

Pursuit is hiring a Front Desk Supervisor in Montana to oversee daily front desk operations and deliver exceptional guest experiences. The role requires guiding a team, coordinating with housekeeping and maintenance, and handling guest concerns with professionalism.

Qualifications include 2+ years at a Front Desk, supervisory experience, and strong communication and organizational skills. Flexible scheduling, including evenings and weekends, is expected.

Qualifications

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict-resolution skills.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Skills

Front Desk experience

Supervisory

Guest service

Leadership

Organizational skills

PMS experience

Tools

Hotel PMS

Microsoft Office

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This is a full-time, year-round position beginning August 2026. Starting wage for this role is $22.00/hour.

Staff accommodation not available, candidates are required to secure their own accommodation.

Roles & Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Required Skills & Qualifications

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict-resolution skills.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.