Front Desk Supervisor - Full Time

Entertimeonline; Auburn (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance

Short/Long-term disability

401k with employer match

Employee discounts

On-demand pay (DailyPay)

Refer a friend bonus

Growth opportunities

Job summary

Hilton Garden Inn Auburn Riverwatch in Auburn, ME is seeking a Front Desk Supervisor. This full-time role oversees front desk staff, guest registration, and reservations, while ensuring a high standard of guest service and satisfaction.

The position requires on-site work, strong customer service focus, and experience in a hospitality setting. Compensation aligns with experience and includes benefits; evening, overnight, and weekend shifts are common.

Qualifications

• High school education or equivalent.
• 2+ years employment experience in a related position.
• Previous supervisory experience required.

Responsibilities

• Coaches and manages front desk staff to ensure exceptional guest service.
• Oversees guest check-in/check-out, reservations and registration.
• Responds to guest inquiries and resolves issues promptly and professionally.
• Maintains lobby and front desk areas in clean, organized condition.
• Coordinates with other hotel departments to meet guest needs.

Skills

Proficiency in English

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Base Pay $21.00 / Hour

Contact information

• Name Kayla Garcia
• Phone [phone]
• Email [e-mail]

Description

Job Description

We are seeking a friendly, customer service focused Front Desk Supervisor to join our team at Hilton Garden Inn Auburn Riverwatch . This is a Full Time position located in Auburn, ME . In this position you will be responsible for managing the front desk team, guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Front Desk Supervisor to join our team at Hilton Garden Inn Auburn Riverwatch . This is a Full Time position located in Auburn, ME . In this position you will be responsible for managing the front desk team, guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Front Office Supervisor, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Ensures the lobby is in proper order by performing daily walkthroughs
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Cover desk shifts on occasion or when necessary
• Manage all functions of the Front Office, including operations and staffing
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures.
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 2 or more full years employment experience in a related position
• Previous supervisory experience a must
• Pay based on experience
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for shifts Afternoon (PM);Weekends/ Holidays;Must be flexible;Overnight;Evening;Morning (AM)
• Must have night and weekend availability, holiday availability, and prior hospitality experience preferred
• Flexible schedule and open availability are required
• Mostly nights and weekends
• Prior hospitality experience preferred
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$21 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

We're next to the Androscoggin River, and some rooms have views of the Great Falls. Take a stroll along the Auburn Riverwalk. Downtown is a quick walk over the North Bridge, and Bates College is a five-minute drive. Our Garden Grille & Bar serves breakfast and dinner, and the Pavilion Pantry is open 24 hours for drinks and snacks

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.