Front Desk Supervisor - DoubleTree by Hilton Williamsburg

Shamin Hotels Master; Williamsburg (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Shamin Hotels Master in Williamsburg, VA seeks a Front Desk Supervisor to oversee daily front desk operations, deliver exceptional guest service, and assist in developing team members.

The role includes overseeing check-in/check-out, handling guest concerns, supervising staff, coordinating with housekeeping and maintenance, and ensuring brand standards while working the afternoon shift.

Qualifications

• High school diploma or equivalent; hospitality or business-related degree preferred.
• Experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team-building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.

Responsibilities

• Supervise front desk staff and ensure smooth operations.
• Provide excellent customer service by addressing guest inquiries and concerns promptly.
• Assist with check-in and check-out processes with accuracy.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Oversee cash handling and front desk transactions.
• Coordinate with housekeeping, maintenance, and other departments.
• Enforce safety and security procedures to protect guests and staff.
• Schedule front desk shifts and manage staffing levels.
• Ensure compliance with brand standards and policies.

Skills

Customer service

Communication

Problem solving

Leadership

Team building

Multitasking

Stress management

Flexibility hours

Employee development

Hospitality knowledge

Education

High school diploma or equivalent

Hospitality or business-related degree preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Job Details

• Job Location: Williamsburg, VA 23185
• Position Type: Full Time
• Salary Range: $18.50 - $20.00 Hourly
• Job Shift: Afternoon Shift: 3 pm- 11 pm
• Job Category: Hospitality - Hotel

Job Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Key Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Qualifications

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team-building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.