Front Desk Supervisor -Choice Advantage Knowledge Required

Concord Hospitality Enterprises; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospitality Enterprises in Greensboro, NC, is seeking a Front Desk Supervisor to lead the front desk team, ensuring smooth check-ins, guest satisfaction, and adherence to brand standards.

You will mentor associates, handle guest inquiries, coordinate reservations, and support yield management with AGM/GM, while delivering exceptional service in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent is required.
• Hospitality or supervisory experience is preferred.
• Strong leadership and team management abilities are essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Assist with resolving issues before escalating to General Manager.
• Train your team to be successful and maintain standards.
• Assist with laundry as needed and manage front desk operations.
• Check guests in and out efficiently and with a friendly demeanor.
• Handle guest mail and messages with professionalism.
• Maintain knowledge of hotel staff, room locations, rates, and amenities.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls with proper etiquette.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per procedures.
• Keep lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Communication

Guest service

Team management

Education

High School Diploma or equivalent

Tools

nil

Job description

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Assist with resolving issues prior to escalating to General Manager.
• Train your team to be successful!
• Assist with laundry as needed.
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities