Front Desk Supervisor/ Admin

FirstService Residential; Deerfield (IL); On-site; Full time

Job summary

A leading property management company is seeking a Front Desk Supervisor/Admin to oversee staff and manage operations in Deerfield, IL. This role requires strong communication and customer service skills, where you'll handle guest check-ins, manage records, and ensure a secure environment. The ideal candidate will have a high school diploma and a couple of years of business experience, thriving in a fast-paced environment. This full-time position offers a schedule with weekends off, ensuring a work-life balance.

Qualifications

• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Ability to respond to emergencies and callouts in a timely manner.

Responsibilities

• Oversees all Front Desk staff and schedules them.
• Maintains daily logs, records, and forms.
• Greets and directs residents, guests, and invitees.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Multitasking

Education

High school diploma or equivalency preferred

College level courses in business or hospitality preferred

Job description

Join to apply for the Front Desk Supervisor/ Admin role at FirstService Residential

16 hours ago Be among the first 25 applicants

Join to apply for the Front Desk Supervisor/ Admin role at FirstService Residential

Get AI-powered advice on this job and more exclusive features.

Schedule: Monday to Friday 8am-4pm (Sat & Sun OFF)

Description

Location: Highland Beach, FL

Pay Rate: $25/hr

Schedule: Monday to Friday 8am-4pm (Sat & Sun OFF)

Job Responsibilities Essential Duties: Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. Additional Duties:

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Supervisory Responsibilities N/A Education & Experience

• High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.

Knowledge, Skills & Proficiencies

• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.

Tools & Equipment Used N/A Physical Requirements & Working Environment

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

Travel N/A Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at FirstService Residential by 2x

Get notified about new Front Desk Supervisor jobs in Deerfield, IL.

Front Office Supervisor - The Ritz-Carlton, Chicago

Front Office Supervisor - The Ritz-Carlton, Chicago

Chicago, IL $65,000.00-$75,000.00 2 weeks ago

Front Office Supervisor - Pendry Chicago

Guest Service Manager (Swing Shift) - The Hoxton, Chicago

Cambria Hotel Chicago Loop - Theatre District - Front Desk Supervisor

Chicago, IL $89,301.33-$114,816.00 1 month ago

Chicago, IL $56,300.00-$71,000.00 6 days ago

Front Office Manager - Outpatient Physical Therapy Practice

Chicago, IL $56,300.00-$71,000.00 6 days ago

Rosemont, IL $55,000.00-$60,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.