FRONT DESK SUPERVISOR

Shamin Hotels Master; Virginia (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

Employee discounts

Job summary

Shamin Hotels is seeking an experienced Front Desk Supervisor in Henrico, VA to oversee daily front desk operations and deliver exceptional guest service. You will support training and development of front desk staff while maintaining a welcoming, professional environment.

The role requires leadership, problem-solving, and ability to handle guest concerns efficiently. Full-time, hourly position with a strong focus on occupancy, revenue, and brand standards.

Qualifications

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team‑building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.

Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Skills

Customer service

Communication

Problem-solving

Leadership

Team building

Flexible hours

Hotel software

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Hospitality/business degree preferred

Tools

Hotel management software

Microsoft Office Suite

Job description

Job DetailsLevel: ExperiencedJob Location: Henrico, VA 23233Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.50 - $18.75 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: Hospitality - Hotel

Job Summary:

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Key Responsibilities:

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.

Qualifications & Skills:

• High school diploma or equivalent required; hospitality or business-related degree preferred.
• Previous experience in a hotel front desk role, preferably in a supervisory capacity.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Leadership and team‑building skills with a focus on employee development.
• Ability to multitask and handle stressful situations professionally.

QualificationsPhysical Requirements

• This position requires prolonged periods of standing and walking throughout the shift while overseeing front desk operations and assisting guests.
• The role requires the ability to sit, stand, and move between work areas for extended periods of time.
• The individual must be able to frequently use hands and arms for typing, operating computers, phones, and other office equipment.
• The position requires the ability to occasionally lift, carry, push, and pull items weighing up to 20–25 pounds, including office supplies, packages, and guest items.
• Frequent bending, reaching, and light stretching may be required to access supplies and assist with front desk operations.
• The individual must be able to communicate clearly and effectively in person and over the phone in a fast‑paced environment.
• The role requires the ability to maintain focus, multitask, and respond quickly to guest and operational needs.
• The position may require working long hours, including evenings, weekends, and holidays, based on business needs.

Work Environment:

• Standing for extended periods.
• Interacting with guests, team members, and hotel management in a fast‑paced environment.
• May require lifting luggage or other items up to 25 lbs.

Our Culture is TOP!

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.