Executive Housekeeper

Shamin Hotels Master; Sandston (VA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

401K with company match

Employee hotel discounts

Job summary

Shamin Hotels is seeking an Executive Housekeeper in Sandston, VA to lead housekeeping operations and ensure top-notch guest service. This full-time role manages housekeeping and laundry staff, enforces policies, and maintains room quality in a busy hotel environment.

The Executive Housekeeper coordinates with departments to meet hotel objectives, controls costs, and supports staff while delivering exceptional hospitality. Join a team focused on guest comfort and operational profitability.

Qualifications

• High school diploma, GED certification or equivalent experience preferred.
• Hotel housekeeping experience preferred.
• Basic reading, writing and math skills required.
• Experience with hotel brand systems preferred.
• Customer service skills required.
• Prioritization and time management skills required.
• Ability to work quickly without compromising quality.
• Strong attention to detail required.

Responsibilities

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing, linen inventories and cleaning supplies.
• Enforces policies and procedures to ensure quality and consistency.
• Schedules staff according to labor standards and occupancy forecasts.
• Maintains room quality aligned with hotel objectives and standards.
• Monitors cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Communicates guest room status to front desk accurately.
• Handles lost and found procedures.
• Maintains security and proper use of on-loan equipment.
• Controls labor costs while maintaining productivity.
• Performs inventories of linen, supplies and equipment.
• Ensures staff interact with guests warmly and professionally.
• Flexibility to work varied schedules including nights, weekends and holidays.

Skills

Team leadership

Ownership & accountability

Guest service mindset

Education

High school diploma or equivalent

Job description

Job Details

Level: Experienced

Job Location: Sandston, VA 23150

Position Type: Full Time

Education Level: High School

Salary Range: $18.50 - $20.00 Hourly

Travel Percentage: None

Job Shift: Day Shift: 8:30 am- 5:30 pm

Job Category: Hospitality - Hotel

Job Title

Executive Housekeeper

Company

Shamin Hotels

Organizational Structure

Department: Operations

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. An executive housekeeper, coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.

Essential Job Functions

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports accurate status of guest rooms to the front office.
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• Ensures staff interact with guests in a warm and friendly manner.
• Performs other related duties as required.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Managing Lost and Found items left at the hotel.
• Flexibility to work various schedules as business demands including nights, weekends and holidays.
• Performs other related duties as required.

Qualifications

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• High school diploma, GED certification or equivalent experience preferred.
• Hotel housekeeping experience preferred
• Must have basic Reading, Writing, and Math skills.
• Experience with Hotel Brand systems preferred.
• Customer Service Skills required.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Must have a strong attention to detail

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including

• health
• dental
• vision
• accident
• short and long term disability insurance
• pet insurance
• gym membership discounts
• Paid time off
• Paid holidays
• Shamin Perk discounts on tickets
• rental cars
• attractions
• footwear discounts
• 401K plan with company match
• employee discounts at our branded hotels

and more!

Additionally, part-time associates also have access to enroll in

• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pre-Paid Legal

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.