Front Desk Supervisor

Chartwell Hospitality; Village of Westbury (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional service and create memorable experiences for guests. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a positive first impression. Ideal candidates will possess excellent communication skills and a passion for customer service.

Benefits

Medical

Dental

Vision

Life Insurance

401-K

Travel Discounts

Professional Growth and Development Opportunities

Qualifications

• Fluent in reading, writing, and speaking English.
• Ability to handle cash and credit card transactions.
• Comfortable using a computer for check-ins and check-outs.

Responsibilities

• Provide first impressions and exceptional service to guests.
• Welcome and serve guests in person and over the phone.
• Handle guest requests and solve problems efficiently.

Skills

Excellent English communication skills

Problem-solving

Customer service

Tools

Computer software

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Chartwell Hospitality