Front Desk Supervisor | The Park Hotel | East Rutherford, NJ

PM Hotel Group; East Rutherford (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and forward-thinking hotel group as a Front Desk Supervisor at a vibrant location. In this role, you will lead a team, ensuring exceptional guest experiences while managing daily front desk operations. Your responsibilities will include training staff, balancing financial tasks, and fostering a collaborative environment. With a focus on customer service and team development, this position offers growth opportunities within an expanding hotel company. If you are passionate about hospitality and ready to take your career to the next level, we invite you to apply!

Benefits

Competitive Pay

Hotel Discounts

Food & Beverage Discounts

Growth Opportunities

Qualifications

• 1-3 years of related experience in guest services.
• Ability to work in a fast-paced environment and resolve issues.

Responsibilities

• Communicate clearly and professionally in a busy front desk setting.
• Train and guide front desk staff on hotel standards and SOPs.
• Assist in monitoring performance and attendance of staff.

Skills

Customer Service

Communication

Problem Solving

Team Collaboration

Education

High School Diploma

Some College

Job description

Front Desk Supervisor | The Park Hotel | East Rutherford, NJ

Job Category: Front Desk

Requisition Number: FRONT016415

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• Posted: May 2, 2025
• Full-Time

Locations

Showing 1 location

The Park Hotel at Meadowlands | H17
2 Meadowlands Plz
East Rutherford, NJ 07073, USA

You'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all vital for your development and growth as a leader.

Daily responsibilities include:

• Communicating clearly in a fast-paced environment with professionalism
• Training and guiding front desk staff on hotel SOPs and departmental standards
• Completing daily front desk tasks as needed
• Assisting Guest Services Manager with monitoring performance and attendance
• Balancing paperwork: cash drawer, deposits, credit card reconciliation, submitting batches

Qualifications:

High School diploma or equivalent required; some college preferred. 1-3 years of related experience. Must contribute to a collaborative, diverse team, assess situations quickly, and resolve problems effectively. A passion for customer service is essential.

Physical Requirements & Schedule:

Standing, sitting, lifting up to 50 pounds, walking, bending, twisting, climbing stairs, and more. Flexibility to work nights, weekends, and holidays. Benefits include competitive pay, hotel and F&B discounts, and growth opportunities within our expanding hotel company.

Additional Information

Experience in guest service roles (2-5 years preferred). Licenses & certifications as required. We are an Equal Opportunity Employer, committed to diversity and inclusion. Applicants will be notified of their rights under federal employment laws.