Front Desk Supervisor

atriumhospitality; Tucson (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Brand discounts

Tuition reimbursement

DailyPay

Job summary

Atrium Hospitality is seeking a Front Desk Supervisor for Tucson Marriott University Park in Tucson, AZ. This on-site role oversees daily front desk operations and guest interactions to ensure a seamless experience for all guests.

You will lead a team, coach staff, and handle guest concerns with a calm, proactive approach while maintaining high service standards and adherence to brand guidelines.

Qualifications

• Experience leading front desk teams or similar service environments.
• Excellent communication with guests and staff.
• Ability to stay organized and handle multiple requests gracefully.
• Comfort with hotel software, emails and daily reporting.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency and a professional attitude.
• Monitor cash handling, shift reports, and compliance with safety standards.
• Assist with VIP arrivals and general operations as needed.

Skills

Customer service

Leadership experience

Strong communication

Detail-oriented

Tech savvy

Tools

Hotel systems

Job description

Hotel: Tucson Marriott University Park

880 E 2nd Street

Tucson, AZ 85719

Full time

Compensation: $19.25

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What's in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!


• Invest in Your Future - 401(k) plan with company match.


• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.


• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations


• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.


• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

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What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.


• Coach, train, and motivate front desk associates-you're the team's go-to guru.


• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.


• Monitor cash handling, shift reports, and compliance with brand and safety standards.


• Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.


• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.


• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.


• Tech confident - Hotel systems, emails, reports-nothing fazes you.


• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy