Front Desk Supervisor

Atrium Hospitality; Tucson (AZ); On-site; USD 46,894,000 - 63,433,000; Full time

Benefits offered by this job

401(k) plan

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring a Front Desk Supervisor in Tucson to oversee daily front desk operations, ensuring smooth check-ins and check-outs while coaching a team of associates. You will handle guest concerns with grace and maintain cash controls and safety standards.

Ideal candidates bring customer service leadership, strong communication, and tech confidence with hotel systems. You should be able to lift 50 lbs and stay on your feet as needed to lead by example.

Qualifications

• Customer service and leadership experience.
• Strong communication skills.
• Detail-oriented and organized.
• Tech confident with hotel systems, emails, and reports.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you’re the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that's answering phones or assisting VIP arrivals.

Skills

Customer service

Leadership

Communication

Detail orientation

Technical aptitude

Physical stamina

Tools

Hotel systems

Job description

Front Desk SupervisorHotel:Tucson Marriott University Park880 E 2nd StreetTucson, AZ 85719Full timeCompensation: $19.25Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellenceWhat's in it for you?The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.Career Growth & Learning - 40% of our management hires are internal promotions!Invest in Your Future - 401(k) plan with company match.Comprehensive Health Coverage - Medical, dental, and vision insurance options.Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinationsPerks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.__________________________________________________What You Will DoSupervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.Coach, train, and motivate front desk associates-you're the team's go-to guru.Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.Monitor cash handling, shift reports, and compliance with brand and safety standards.Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.What We Are Looking ForCustomer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.Tech confident - Hotel systems, emails, reports-nothing fazes you.Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.Why Atrium:Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road._____________________________________________Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy