FRONT DESK SUPERVISOR

WinStar World Casino Resort; Thackerville (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Join the dynamic team at WinStar World Casino Resort as a Front Desk Supervisor, responsible for ensuring exceptional guest experiences and leading the front desk operations. Ideal candidates will possess strong leadership and customer service skills, thrive in a fast-paced environment, and contribute to a positive work culture while managing revenue goals.

Benefits

Career Growth Opportunities

Competitive Pay & Benefits

Exciting Work Environment

Qualifications

• Previous hospitality experience with front office operations.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional 5-star customer service.
• Lead and motivate front desk team.
• Monitor room reservations and departmental budgets.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Attention to Detail

Job description

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Front Desk Supervisor

Thackerville, OK

Join Our Dynamic Team at WinStar World Hotel! Front Desk Supervisor Opportunity

Are you a hospitality enthusiast who thrives in a fast-paced, customer-focused environment? Do you have a passion for creating unforgettable guest experiences while leading and inspiring a team? If so, we want YOU to be part of our amazing team at WinStar World Hotel!

As a Front Desk Supervisor, you will play a pivotal role in ensuring our guests receive exceptional service, while leading our talented front desk team to success. You’ll work hand-in-hand with our Front Office Manager to oversee daily hotel operations, maximize revenue, and foster a culture of excellence.

Key Responsibilities

Create Memorable Guest Experiences

Your top priority will be delivering 5-star customer service, ensuring each guest leaves with a smile. From check-ins to check-outs, you’ll be the face of our hotel, anticipating guest needs and delivering outstanding service every time.

Lead and Inspire

Take ownership of the front desk operations, motivate your team, and ensure that each staff member is in the right place at the right time to achieve success. Your leadership will drive daily performance and contribute to our hotel’s overall success.

Achieve Financial Success

Monitor room reservations, departmental budgets, and ensure revenue goals are met. You’ll assist in preparing financial reports and ensure our systems are in top shape to maximize profits.

Train, Develop, and Empower Your Team

With your experience and passion for development, you’ll provide continuous training, coaching, and feedback to your front desk team, helping them grow and excel in their roles.

Dynamic Hotel Operations

From staffing adjustments to assisting with sales calls, you'll ensure smooth operations by implementing corporate marketing initiatives, investigating guest complaints, and ensuring that safety standards are always met.

Be Part of a Winning Culture

At WinStar, we pride ourselves on our culture and the work we do together to create a vibrant, supportive, and guest-centered environment. You'll practice our values, ensure high standards are met, and have a positive impact on our team and guests.

Experience

What We’re Looking For:

You bring previous hospitality experience, with a keen understanding of front office operations, customer service, and management.

Excellent Communication

Strong written and verbal communication skills are essential to ensure clear direction and exceptional service.

Attention to Detail & Problem-Solving

Your ability to manage multiple priorities in a fast-paced environment while maintaining high service standards will set you apart.

Financial & Operational Acumen

A solid understanding of hotel systems and financial management will help you thrive in this role.

Team Player

You have a natural ability to work well with others, inspire your team, and foster a positive work environment.

Physical & Mental Requirements

• Ability to move swiftly and safely in a dynamic environment.
• Capable of lifting up to 25 pounds.
• Comfortable working in varying temperatures and high-energy settings.
  
  

Why Join Us?

Career Growth

At WinStar World Hotel, we believe in promoting from within. Your career development is a top priority, and we provide opportunities for advancement in this growing and thriving organization.

Exciting Environment

Working with a passionate team in one of the largest hotel resorts in the region will provide you with an energizing and rewarding experience every day!

Competitive Pay & Benefits

We offer competitive salaries and benefits to reward your hard work and dedication.

Ready to Join Our Winning Team?

Apply today or stop by for a walk-in interview on Tuesdays from 10:00 AM - 2:00 PM at 21444 World Way Dr., Thackerville, OK 73459. You can also text us at 910-725-5790 for more information.

Let’s create unforgettable experiences together at WinStar World Hotel!

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Position Information

Company: Winston Hospitality, Inc.

Position: Front Desk Supervisor

Status: Full Time

Shift: First (Day), Second (Afternoon)

Req #: 10638197

Date Posted: June 12, 2025

Location: 21444 World Way Drive, Thackerville, US, OK, 73459

Job Category: Staff

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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