Front Desk Supervisor

SMI Hotel Group; Richmond, Northern (VA, KY); Hybride; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Paid Time Off

401(k) plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Résumé du poste

SMI Hotel Group is seeking an experienced Front Desk Supervisor to assist the Front Office Manager in leading the front desk team and delivering exceptional guest service at our Richmond property.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, ensures guests are welcomed promptly, and coaches staff to uphold high standards of service and accuracy in front desk operations.

Qualifications

• Experience as a hotel front desk supervisor or similar leadership role.
• Experience with hotel reservations/front desk systems such as Galaxy Lightspeed or Opera preferred.

Responsabilités

• Assist the Front Office Manager in leading the front desk team and maintaining high standards of guest service and operational performance.
• Help ensure staff follow hotel policies, procedures, and service standards.
• Welcome guests and manage check-in/check-out in a friendly, professional manner.
• Accommodate guest requests and resolve concerns promptly to ensure a positive guest experience.
• Coach and train front desk associates; supervise day-to-day activities.
• Process cash, credit card, and other transactions per policies.
• Audit and report on cash/credit transactions, deposits, and postings.
• Maintain accurate guest accounts, reservations, and front desk records.
• Perform other related duties as assigned.

Connaissances

Front desk leadership

Guest service

Cash handling

Staff coaching

Operations procedures

Outils

Galaxy Lightspeed

Opera

Description du poste

We are looking for an experienced and motivated Front Desk Supervisor to assist the Front Office Manager in leading the front desk team and ensuring an exceptional guest experience. The ideal candidate is a hands-on leader who is passionate about hospitality, delivers outstanding customer service, and helps create memorable experiences for our guests.

Benefits

• Health, dental, and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401(k) plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• Assist the Front Office Manager in leading the front desk team and maintaining high standards of guest service and operational performance
• Help ensure staff are informed of and follow hotel policies, procedures, and service standards
• Welcome guests and efficiently handle check-in and check-out procedures in a friendly and professional manner
• Accommodate guest requests and resolve guest concerns promptly and effectively to ensure a positive guest experience
• Support the Front Office Manager with coaching, training, and day-to-day supervision of front desk associates
• Accurately process cash, credit card, and other financial transactions in accordance with established policies and procedures
• Audit, balance, and report on cash and credit transactions, including checks, deposits, house charges, promotional materials, postings, and other hotel transactions
• Assist with maintaining accurate guest accounts, reservations, and front desk records
• Perform other job-related duties as assigned

Desirable Qualifications

• Previous experience as a Hotel Front Desk Supervisor, Lead Front Desk Agent, or in a similar hospitality leadership role
• Previous hotel front desk experience required
• Experience with hotel reservation/front desk systems such as Galaxy Lightspeed or Opera preferred
• Strong customer service and problem-solving skills
• Excellent communication, leadership, and organizational skills
• Ability to work effectively in a fast-paced, guest-focused environment
• Ability to work flexible hours, including weekends and holidays

SMI Hotel Group recruits the best and brightest to deliver the highest quality service to our guests. If you are passionate about hospitality, enjoy leading a team, and believe you have what it takes to make a difference in our guests' experience, we want to hear from you!

SMI Hotel Group is an equal opportunity employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.