Front Desk Supervisor

Coury Hospitality; East Palo Alto (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Coury Hospitality, Hotel Citrine in Palo Alto, seeks a Front Desk Supervisor to balance warmth, energy, and efficiency across both brand styles. You will guide the front desk team to deliver seamless, personalized service and uphold brand standards.

You’ll manage daily operations, handle guest concerns, and coordinate with hotel colleagues to ensure a superior guest experience in a sustainability-minded, design-forward setting.

Qualifications

• Previous Front Desk or hotel guest services experience
• Strong customer service and conflict-resolution skills
• Knowledge of hotel systems (Opera or Lightspeed a plus)
• Basic accounting and cash-handling experience
• Ability to multitask and make sound decisions quickly
• Flexibility to work mornings, evenings, weekends, and holidays as needed

Responsibilities

• Lead by example to deliver seamless, personalized, and brand-aligned guest service
• Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
• Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
• Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
• Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
• Collaborating closely with the Front Office Manager and cross-functional hotel teams
• Ensuring proper cash handling, key control, and adherence to accounting procedures
• Communicating guest preferences and special requests to relevant departments
• Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
• Maintaining confidentiality of all guest and hotel information
• Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Tech-savvy

Tools

Opera

Lightspeed

Job description

Why Work at Hotel Citrine?

HotelCitrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished.

Why Work at Hotel Citrine?

HotelCitrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished.

If you're looking for a workplace as bright and intentional as your career aspirations, HotelCitrine is where you can “travel lightly and live brightly”—every day.

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our stewardship delivers a distinctive and exceptional guest experience.

Join our team of Experience Curators!

AC Hotel Palo Alto and Hotel Citrine represent two inspiring expressions of modern hospitality. AC Hotels by Marriott offers refined simplicity rooted in European design—where intention, clarity, and effortless service define the guest journey. Hotel Citrine, a Tribute Portfolio Hotel, delivers vibrant, mindful experiences driven by sustainability, personality, and a “live brightly” ethos.

Coury Hospitality has an exciting opportunity for a Front Desk Supervisor who can lead thoughtfully across both styles—balancing intuitive, understated service with warmth, creativity, and energy.

What You’ll Do

• Leading by example to deliver seamless, personalized, and brand-aligned guest service
• Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
• Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
• Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
• Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
• Collaborating closely with the Front Office Manager and cross-functional hotel teams
• Ensuring proper cash handling, key control, and adherence to accounting procedures
• Communicating guest preferences and special requests to relevant departments
• Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
• Maintaining confidentiality of all guest and hotel information
• Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values

Who You Are

• Lead with empathy, professionalism, and a service-first mindset
• Excel in fast-paced environments and remain calm under pressure
• Enjoy coaching and supervising team members
• Communicate clearly and confidently with guests and colleagues
• Are detail-oriented, organized, and tech-comfortable
• Take pride in creating seamless, memorable guest experiences
• Bring curiosity about sustainability, hospitality trends, and local culture

What You Bring

• Previous Front Desk or hotel guest services experience
• Prior supervisory or leadership experience preferred
• Strong customer service and conflict-resolution skills
• Knowledge of hotel systems (Opera or Lightspeed a plus)
• Basic accounting and cash-handling experience
• Ability to multitask and make sound decisions quickly
• Flexibility to work mornings, evenings, weekends, and holidays as needed

Why Join AC Palo Alto & Hotel Citrine?

• Experience two distinctive hospitality brands under one values-driven company
• Work in design-forward, thoughtfully curated hotel environments
• Create guest experiences that balance clarity, warmth, and sustainability
• Collaborate with teams that value intention, innovation, and excellence
• Grow your leadership career with Coury Hospitality

Let’s Redefine Hospitality Together

If you're passionate about service, sustainability, and bright guest experiences, this is your moment. Join Hotel Citrine and help guests feel good about where they stay—and how they’re treated.

Here’s The Core Of Coury Hospitality

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

Privacy Notice:

Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.