Front Desk Supervisor

Residence Inn Orlando Lake Buena Vista; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Orlando is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and manage staff. Ideal candidates will have a background in hospitality and strong problem-solving skills. This full-time role offers opportunities for growth within the organization.

Qualifications

• 1 to 3 years of related experience.

Responsibilities

• Supervise front desk operations and ensure guest satisfaction.
• Interview, select, train, and support front desk associates.
• Handle billing, payments, and guest account closures.

Skills

Guest Service

Problem Solving

Leadership

Education

Associate’s or Bachelor’s degree

Job description

Join to apply for the Front Desk Supervisor role at Residence Inn Orlando Lake Buena Vista.

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality, and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
3. Work toward increasing departmental and overall guest satisfaction scores.
4. Participate in lobby ambassador and other guest interaction activities to foster relationships and encourage repeat stays.
5. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
6. Perform bookkeeping activities such as balancing accounts and conducting audits.
7. Make and confirm reservations.
8. Promote Hersha Hospitality and brand-specific marketing programs.
9. Greet guests upon arrival, register, and assign rooms.
10. Provide welcome folders with keys, certificates, coupons, and refreshments as appropriate.
11. Handle billing, payments, cash, and guest account closures, including negotiating compromises if needed.
12. Create action plans to address guest service deficiencies.
13. Maintain cleanliness and appearance of hotel entrance, reception, and public areas.
14. Follow sustainability guidelines related to HHM’s EarthView program.
15. Practice safe work habits and follow MSDS and OSHA standards.
16. Perform other duties as requested by management.

Your Background And Skills

1. Associate’s or Bachelor’s degree preferred.
2. 1 to 3 years of related experience.

Work Environment and Context

1. Work schedule varies, may include shifts, holidays, and weekends.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Manufacturing

Industries

• Hotels and Motels