Front Desk Supervisor

Texas Health Huguley FWS; Winter Garden (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Front Desk Supervisor to manage patient interactions and oversee front office operations. The role involves scheduling, staff coordination, and ensuring smooth daily operations. Join a community committed to uplifting others and thrive professionally while contributing to patient care.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• Experience with computers.
• Basic Life Support certification.

Responsibilities

• Oversees greeting, instructing, directing, and scheduling patients.
• Handles copying of charts for medical records requests.
• Answers phones courteously before the third ring.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Job Description - Front Desk Supervisor (25014194)

Job Number:

25014194

Description

Front Desk Supervisor – AdventHealth

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth means being part of a community that believes in the wholeness of each person and serves to uplift others in body, mind, and spirit. It is a place to thrive professionally and grow spiritually by Extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team, understanding that together we are even better.

Schedule: Full Time

Shift: Monday-Friday 7:30am-4:30pm

The role you’ll contribute:

The Front Desk Supervisor oversees greeting, instructing, directing, and scheduling patients and visitors. Acts as a liaison between patients and medical support staff.

The value you’ll bring to the team:

• Oversees file clerks, receptionists, referral coordinators, and appointment schedulers.
• Keeps front office staff updated on insurance and policy changes.
• Creates and posts the monthly schedule for front office staff by the third week of each month.
• Secures coverage for the front desk during staff vacations and absences.
• Ensures daily charges are entered when Data/Charge Entry staff are unavailable.
• Responds to weekly memos and clears faxes daily.
• Handles copying of charts for medical records requests.
• Reports potential issues to the Office Manager to ensure smooth operations.
• Greets patients and visitors courteously and promptly.
• Answers phones courteously before the third ring, identifying the practice and self by name.
• Takes accurate messages including time, date, and initials.
• Answers non-clinical questions and routes other calls appropriately.
• Uses the telephone system correctly according to guidelines.
• Connects and disconnects answering service as needed, providing necessary information.
• Annotates patient arrivals, no-shows, and cancellations correctly in the Medic system and charts.
• Enters and updates patient demographics and schedules appointments following policies.

Qualifications

The expertise and experiences you’ll need to succeed :

• High School diploma or equivalent.
• Experience with computers.
• Basic Life Support certification.

Preferred qualifications:

• 1+ year of ICD-9 and CPT-4 coding experience.