Front Desk Supervisor

Remington Hotels; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hotel in New York is seeking a Front Office Manager to ensure excellent guest experiences. Responsibilities include staffing, managing front office operations, and maintaining communication with various departments. Ideal candidates should possess strong customer service skills and a high work ethic.

Qualifications

• Ability to work with high demand and upset guests.
• High work ethic and self-initiative.

Responsibilities

• Ensure proper staffing levels of front office associates.
• Manage and operate the MICROS system at the front office.
• Greet and communicate cordially with guests.

Skills

Communication

Teamwork

Customer Service

Job description

Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Qualifications

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!